High Contrast

New York is beginning its transition to Managed Care, and the first step is moving from Medicaid Service Coordination (MSC) to Care Coordination. To achieve conflict-free care management, Medicaid Service Coordinators will no longer be employed by disability services agencies. Instead, they will now be employed by Care Coordination Organizations and will have the job title of Care Coordinators.

Two CCOs serve Western New York:

As of Sunday, July 1, 2018, the MSCs from Starbridge will now be Care Coordinators working as part of Person Centered Services. The Care Coordinators have new phone numbers and email addresses, which current clients may have. If you are unsure of how to reach your Care Coordinator, please call PCS at their main number: 1-888-977-7030.


Photo of Starbridge MSC team members

Pictured [standing]: Ursula Nicholson, Olga Rodriguez, Maria Graves, Michelle Reggio, Susan Oliver, and Jeff Chopan
[seated]: Meghan Hardwick, Victoria Decker, and Darcy Alden; [not pictured]: Diane Porcelli


Ursula Nicholson, Director of Individual Consumer & Employment Services, shared this:

Our MSC department was an important part of our agency and the staff who work under that program will truly be missed. This has been a very busy time for our MSCs as they transition to Care Coordination, and I want them to know how much I have appreciated working with them over the years. I wish them all the best. Good luck to you all!!!!


Additional Resources:

OPWDD People First Care Coordination page – http://opwdd.ny.gov/opwdd_services_supports/care_coordination_organizations

Disability Rights New York video - http://youtu.be/Hb__xRlmi2A